The role
Job description
Markage is looking for a Client Manager to join our Canadian team in a hybrid role based in Calgary, Vancouver, or Toronto. This role focuses on managing day-to-day client relationships and coordinating delivery across active accounts. You will translate client needs into clear internal actions, maintain visibility across scope, timing, approvals, and risks, and help teams deliver work that is accurate, useful, and aligned with agreed expectations. You will work with clients, account leadership, designers, strategists, producers, project managers, finance, and specialist teams. Clear communication, reliable follow-through, and careful work are expected. AI-assisted tools may be used for meeting summaries, status reporting, scope tracking, research, documentation, and preparation of client-facing materials. All AI-assisted work must be reviewed for accuracy, relevance, confidentiality, and fit before it is shared or used.
Essential duties
- Manage day-to-day communication and working relationships across assigned client accounts.
- Translate client requests, feedback, and priorities into clear briefs, actions, and next steps.
- Maintain project status, timing, approvals, scope information, dependencies, and account records.
- Coordinate internal teams and follow up on actions needed to keep work moving.
- Prepare meeting agendas, status reports, presentations, estimates, and supporting documents.
- Identify delivery risks, unclear requests, missing information, or scope changes and raise them early.
- Support account planning, resourcing, invoicing inputs, and routine commercial administration.
- Maintain accurate client records and ensure commitments are documented and followed through.
Essential requirements
- Experience coordinating client work, accounts, projects, or professional-service delivery.
- Strong written and verbal communication with the ability to organize complex information clearly.
- Ability to manage several priorities, deadlines, and stakeholders without losing follow-through.
- Holds a valid Dex Management Group Manager Certification (DEX-MGM) in the Sales & Customer Success domain.
Preferred qualifications
- Agency, studio, consulting, or other multi-client experience.
- Experience with project-management, CRM, estimating, or account-management systems.
- Experience supporting budgets, scopes, change requests, or account reporting.